Frequently Asked Questions
ABOUT THE PROMOTION
Q: What do I receive for making a qualifying purchase?
A: If you make a qualifying purchase of $30 in participating P&G products in one transaction, you will receive a $10 Visa® Prepaid Card by mail.
Q: How long does this program run?
A: Promotion dates vary by retailer. The last day to submit your receipt is 7/7/16.
Q: I have a question about submitting my receipt. Who can I contact?
A: You can call 877-842-1507, or email email@example.com.
Q: What retailers are running this offer?
Q: How will I receive my offer?
A: Offers will be sent by mail to qualifying shoppers.
Q: How can I learn about the promotion?
A: You can learn about the promotion via in-store signage, ads, Catalina receipts, blogger posts, QR codes, etc.
Q: Where can I find more details about this program?
Q: Can my purchase be made anywhere that P&G products are sold?
A: Please call 877-842-1507, email firstname.lastname@example.org or visit www.PGSpringSpruceUp.com to find a participating retailer in this program, since not all retailers selling P&G products qualify for this promotion.
Q: Is this program available overseas?
A: This promotion is available at participating retailers.
Q: Is an email sign-up option available so I can receive updates and notifications about P&G promotions?
A: No, there is no email notification available currently.
ABOUT QUALIFYING PURCHASES
Q: What are the qualifying products for this campaign?
A: Align®, Always®, Aussie®, Bounce®, Bounty®, Camay®, Cascade®, Charmin®, Cheer®, Crest®, Dawn®, Downy®, Downy® Unstopables, Dreft®, Era®, Febreze®, Fixodent®, Gain®, Gillette®, Gleem®, Glide®, Head & Shoulders®, Herbal Essences®, Ivory®, Joy®, Luvs®, Metamucil®, Mr. Clean®, Olay®, Old Spice®, Oral-B®, Pampers®, Pantene®, Pepto Bismol®, Prilosec OTC®, Puffs®, Safeguard®, Scope®, Secret®, Swiffer®, Tampax®, Tide®, Vicks®, Shave Care Cartridges.
Non-participating products include: Braun®, Clairol®, ClearblueEasy®, CoverGirl®, Gain® Flings, Natural Instincts®, Nice & Easy®, Tide® PODS, Vidal Sassoon®.
Q: Is sales tax included towards my qualifying purchase?
A: Sales tax is not included towards the qualifying purchase threshold.
Q: Do I have to purchase multiple P&G products to qualify or does a purchase of one P&G product count as long as the purchase price matches the amount requested by the program?
A: As long as the price requirement is met in one transaction you may purchase one or multiple products.
Q: Can my qualifying purchase be made over multiple shopping trips?
A: No. Qualifying purchases must be made in one transaction and indicated on one original cash register receipt.
PERSONAL INFORMATION QUESTIONS
Q: Do I have to give any personal information to redeem this offer? If so, what specific information is required?
A: We will need: Name, Address, City, State, Zip Code and Email Address.
Q: Do I have to register in order to participate?
A: There is no registration required for participation.
Q: Do I have to be a certain age to qualify for this promotion?
A: You must be at least 18 years of age to qualify for this promotion.
Q: What happens if I lose my original receipt? Can I use a copied receipt?
A: No copies or facsimiles will be accepted.
Q: Where do I mail my qualifying receipt for this program?
Spring Spruce Up
PO Box 49239
Strongsville, OH 44149-0239
Q: How can I redeem the offer?
A: You can submit your receipt through this website or mail in a mail-in offer form from your local retailer.
Q: How many times can I qualify for the offer?
A: Limit of one submission per household.
Q: How are multiple submissions of the same receipt handled?
A: Multiple submissions of the same receipt will not be accepted. If multiple submissions of the same receipt are sent in for validation, you will receive a bounce back message indicating that the receipt is not valid and your receipt will not be validated.
Q: How can I follow up to see if my request is in process or find out when I will get my gift with purchase?
A: To follow up on the status of your request, please call 877-842-1507 or visit www.therebatecenter.com/pg.
Q: Can multiple receipts be photographed for redemption at the same time?
A: No, qualifying purchases must be made in one transaction. Each photo can only contain one receipt.
Q: What do I do if the program does not recognize my receipt, even if it has never been redeemed before?
A: If the receipt is not recognized by the system, the system will send you a message to mail in your proof of purchase, cash register receipt and mail-in form to a physical address.
Q: What part of the qualifying receipt should be photographed for redemption?
A: You will need to take a photo of your entire receipt.
VERY IMPORTANT: include the following in the picture of your receipt:
• Retailer's Name/Logo
• P&G products purchased and corresponding price for each (ensure total is greater than $30)
• Date and Time
• Total amount purchased
Flatten the receipt and take a clear photo. Review the image quality before submitting. Please check that the image is clear. If receipt is too long please fold the receipt so that the P&G products are clearly visible, with the retailer's name/logo, P&G products purchased and corresponding price for each, date and time, and total amount purchased. Alternatively use the video function to scan and submit a clip of the entire receipt.
Q: Do I get one chance to try the validation?
A: You will be given two tries before you are locked out or are given a message stating that you must use the mail-in offer form.
Q: Will I be told why a picture failed?
A: You will be given a list of reasons why your receipt may not have been readable by the digital receipt verification system.
Q: How will receipts be validated?
A: A system will capture and digitize your receipt to validate that you have purchased $30 or more of the promoted P&G products.
Q: How long does it take to get the "success" or "failed" message?
A: Processing times vary and are dependent on mobile device connectivity, internet speeds and other factors. Typical processing times usually range from 7 - 10 minutes. There are instances when processing times can exceed 10 minutes.